14-Day Right of Withdrawal
As a consumer, you have the right to cancel your purchase and return your item within 14 days of order it, without giving any reason.
How to Return an Item
Contact us at info@pollyinterior.com within 14 days of receiving your order to start your return. We'll confirm the details and guide you through the next steps.
Condition of Returned Items
Items must be returned unused, in their original condition and packaging, with all tags attached where applicable. Items that show signs of use or damage not caused by us may not be eligible for a full refund.
Return Shipping
We offer free returns — you won't be charged for sending an item back to us.
Refunds
Once we've received and inspected your returned item, we'll process your refund to your original payment method within 14 days. You'll receive a confirmation email once your refund has been issued.
Damaged or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days at info@pollyinterior.com with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.
Exchanges
We don't offer direct exchanges at this time. If you'd like a different size, color, or product, please return your original item for a refund and place a new order.
Non-Returnable Items
[Fill in if any products are excluded from returns — e.g. final sale items, gift cards, made-to-order pieces.]
Questions
Reach out to us anytime at info@pollyinterior.com — we're happy to help.