Orders & shipping
How long does delivery take?
We dispatch your order within 24–48 hours, and delivery takes 7–15 business days, depending on where you live. You'll get a tracking link by email as soon as it ships.
Is shipping free?
Yes. Every order ships free, with no minimum order value.
Which countries do you ship to?
We ship worldwide, free of charge.
How can I track my order?
As soon as your parcel leaves us, we email you a tracking number. More on our Track your order page.
Can I change or cancel my order?
Get in touch at info@pollyinterior.com as soon as possible and we'll do our best to help. Once an order has shipped, we can no longer change it.
Returns & refunds
What is your return policy?
You can cancel your purchase within 14 days of receiving it, without giving a reason. Items need to come back unused and in their original packaging. All details are on our Returns & Refunds page.
Who pays for return shipping?
We do. Returns are free of charge.
When will I get my refund?
Within 14 days of your return request, to your original payment method. We may wait until the item has arrived back with us.
My item arrived damaged or wrong. What now?
Email info@pollyinterior.com within 14 days with photos of the problem, and we'll send a replacement or refund you at no cost.
Products & care
How do I wash the Wearable Heated Blanket?
Disconnect all electrical components first. Machine wash cold on a gentle cycle, separately or with similar colours. Don't bleach or iron it. Air dry or tumble dry on low heat, and make sure the blanket is completely dry before you reconnect it or use the heating function.
Can I use the heated blanket without the heat on?
Yes. With the heat switched off, it's a soft, generously sized blanket for everyday use.
Contact
How can I reach you?
Email info@pollyinterior.com or use our contact form. We usually reply within 1–2 business days.