Contact

We're happy to help.

Questions about an order, a product or a return? Get in touch.

We reply to every message within 1–2 business days.

Before you write

We email you a tracking link as soon as your parcel ships. Orders are dispatched within 24–48 hours and arrive in 7–15 business days.

You have 14 days from delivery, and returns are free. Email us with your order number and we'll guide you through it.

Every product page lists the exact dimensions, for example 183 × 132 cm for the Wearable Heated Blanket.

Send us a photo and your order number within 14 days, and we'll send a replacement or refund you at no cost.